Based on an expatiation of such emotional traits as sensitivity,anxiety and infectivity on the part of potential tourists,the impact of Wenchuan earthquake was analyzed from the aspects of disaster crisis anticipation,destination infrastructures,commodity and boarding prices as well as itinerary scheduling crisis.

The Exploration and Management of Potential Customer on Auto Market Based on Customer Relation Management (CRM);

Searching potential customers for products is a useful approach by using PUSH strategies to make customers be actual customers.

Customer equity is the sum of the current customer equity and potential customer equity.

This research is focused on investigating the relative effect of each service quality dimension such as interaction quality,outcome quality and physical environment quality on customer satisfaction between existing customers and potential customers.

Using the method of extension engineering and principal component analysis,this paper sets up a matter-element model of the comprehensive evaluation of latent domestic emissiveness in Fujian province.

Due to the combined effects of potential tourists themselves and tourist industry, a large number of potential tourist groups exist in China.