This article tries to study the internal relationship between tourism service waiting and customer satisfaction, and provides strategies to solve their conflicts.

Study on the Recovery Quality of Tourism Service by the Synthetic Fuzzy Evaluation;

Self-adjustment of reception personnel s feelings in tourism services;

The tourism enterprise should make feasible standard of service and bring forth new ideas of service and train technical of service strongly and so on ,by researching the satisfied of Customer, thus The tourism enterprise is able to improve the quality Of tourism service and increase the competition of enterprise.

Based on setting up the classification of the network usable resources and its locking time, a kind of simple distributed dynamic optical link establishment method with CoS (class of service) in automatic switching optical network was proposed.