1) Identify the status of clients.
明确客户类别。
2) customer recognition
客户识别
1.
Feature selection for customer recognition in CRM based on nested pratitions algorithm;
基于NP算法的CRM中客户识别特征的选择
2.
A Study on Methods of Customer Recognition and Support Platform for Customer Services;
企业客户服务中的客户识别方法与支持平台的研究
3.
Following gathering and classifying customer′s clickstream data of e-commerce enterprise, using customer lifetime value as the guide line of customer recognition, this paper proposes a method of measuring customer′s customer lifetime value indirectly based on its clickstream data, and then recognizes them by the 20/80 rule.
客户识别是企业进行客户关系管理的必要前提。
4) explicit recognition
明确识别
5) customer segmentation
客户分类
1.
Research on customer segmentation based on purchase behaviors;
基于购买行为的客户分类方法研究
2.
Application of Data Mining (decision-making calculation) in Customer Segmentation
数据挖掘(决策树算法)在客户分类中的应用
3.
A customer segmentation method based on dynamic SOM and RFM indicators is presented.
提出了一种基于动态SOM神经网络和RFM指标的客户分类方法。
6) customer classification
客户分类
1.
Application of data cluster algorithm in customer classification;
数据聚类算法在客户分类中的应用
2.
Application of self-organizing feature map neural network in customer classification;
SOM人工神经网络在客户分类中的应用
3.
Research on Customer Classification of CRM in Jinan Power Supply Company;
济南供电公司CRM中的客户分类研究
补充资料：明确
1.清晰明白而确定不移。 2.使清晰明白而确定不移。
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条