1.
					
							The Effect of Customer Complain Treatment on Customer Loyalty;
						 
					
					
						
						 
					
					
						顾客直接抱怨处理对顾客忠诚的影响
					2.
					
							The Three Factor Analysis of Customer Satisfaction,Loyalty and Value;
						 
					
					
						
						 
					
					
						顾客满意、顾客忠诚与顾客价值三因素分析
					3.
					
							A Research on Crm Based on Customer s on Value and Loyalty;
						 
					
					
						
						 
					
					
						基于顾客价值和顾客忠诚的客户关系管理研究
					4.
					
							Study on the Consumption Emotion Factors within Customer Satisfaction and Customer Loyalty;
						
						
						顾客满意和顾客忠诚中的消费情感因素研究
					5.
					
							The Study on the Relationships between Customer Satisfaction, Customer Loyalty, and the Financial Performance of Hotel;
						
						
						顾客满意、顾客忠诚与饭店经营绩效关系研究
					6.
					
							Application of Customer  Value Theory in Customer s Loyal Research;
						 
					
					
						
						 
					
					
						顾客价值理论在顾客忠诚研究中的应用
					7.
					
							An Investigation of the Relationship between Customer Experienced Service Quality and Customer Loyalty;
						
						
						顾客体验服务质量与顾客忠诚关系研究
					8.
					
							The Empirical Testing of the Relationships between Customer Satisfaction, Loyalty, and the Financial Performance Based on the Service Profit Chain Model;
						
						
						顾客满意、顾客忠诚与企业经济绩效关系分析
					9.
					
							The Importance of Customer Complaint Treatment to Customer Loyalty in Service Industry;
						 
					
					
						
						 
					
					
						服务业顾客抱怨处理对顾客忠诚的重要性研究
					10.
					
							On the interaction betweencustomer satisfaction and customer loyalty to marketing practice.;
						
						
						顾客满意与顾客忠诚互动关系及其营销实践
					11.
					
							A Study on the Maximization of Customer Asset Value Based on the Customer Loyalty;
						 
					
					
						
						 
					
					
						基于顾客忠诚的顾客资产价值最大化研究
					12.
					
							The Effect of Customer Perceived Value on the Customer Loyalty in the Large Supermarkets;
						 
					
					
						
						 
					
					
						大型超市顾客感知价值对顾客忠诚的影响
					13.
					
							Hotel Customer Segmentation and Retention Strategy Based on CLV and Customer Loyalty;
						 
					
					
						
						 
					
					
						基于CLV和顾客忠诚的酒店顾客细分和保持研究
					14.
					
							Does consumer satisfaction really matter? An examination of its impact on consumer loyalty;
						
						
						顾客满意与顾客忠诚之间关系的实证研究
					15.
					
							To Study on Improving Customer Loyalty Based on Customer Delivered Value;
						 
					
					
						
						 
					
					
						基于顾客让渡价值的顾客忠诚度培养研究
					16.
					
							Research on the relationship between customer satisfaction and customer loyalty in international service market;
						
						
						国际服务市场上顾客满意与顾客忠诚关系研究
					17.
					
							Analysis on Customer Loyalty and Customer Satisfaction in the Industry of Mobile Communication;
						
						
						移动通信业顾客忠诚与顾客满意问题探析
					18.
					
							Analysis on Value-Based Customer Loyalty Management for Service Enterprises;
						 
					
					
						
						 
					
					
						基于顾客价值的服务企业顾客忠诚管理探析