1.
The Treatment of Hotel Customers Complaints Based on Customer Satisfaction;
基于顾客满意度的酒店顾客抱怨处理研究
2.
The Importance of Customer Complaint Treatment to Customer Loyalty in Service Industry;
服务业顾客抱怨处理对顾客忠诚的重要性研究
3.
The customers are kicking at paying such high prices, and they can hardly be blamed.
顾客抱怨价格太高, 这不能责怪他们。
4.
Research on the Influencing Factors of Customer Complaint Behavior about Household Appliances Enterprises;
家电企业顾客抱怨行为影响因素研究
5.
Study on Customer Complaint Management Based on System Dynamics;
基于系统动力学的顾客抱怨管理研究
6.
A Study on the Relationship of Customer Complaints Behaviors, Satisfaction and Loyalty;
顾客抱怨行为与顾客满意度、顾客忠诚的关联性研究
7.
Customer complaints are a common indicator of low customer satisfaction but their absence does not necessarily imply high customer satisfaction.
顾客抱怨是一种满意程度低的最常见的表达方式，但没有抱怨并不一定表明顾客很满意。
8.
On the Inducement, Behavior and Recovery of Hotel Customer Complaints;
酒店顾客抱怨之诱因、行为及其补救研究
9.
Study of the Application of Service Marketing and Customer Complaint Management in Routing Company;
柔婷公司服务营销与顾客抱怨管理的应用研究
10.
Research of Customer Complaint Behavior Based on Psychological Contract Violation;
基于心理契约违背的顾客抱怨行为研究
11.
A Study on the Influence of Personality and Motivation in Channel Choice of Internet Consumer Complaints;
个性、动机对网络顾客抱怨渠道选择的影响研究
12.
Research on the Influencing Factors of Customer Complaint Behavior about Mobile Communication Industry;
移动通讯行业顾客抱怨行为影响因素研究
13.
Relational Contracts to Deal with Complaints of Exhibitors in Exposition Industry;
会展业中顾客抱怨处理的关系契约方法
14.
Effect of Values on Complaining Intentions to Poor Service;
价值取向对服务业顾客抱怨倾向的影响
15.
Determinants of Consumer Complaint Behavior: The Case of Durable Goods in China;
中国耐用消费品行业顾客抱怨行为研究
16.
The Cultural "Gene" and Management Strategy of Chinese Customer Complaining Behavior
中国顾客抱怨行为的文化成因及“疗法”研究
17.
Logistic Regression Analyses on Customers' Complaint and Re-purchasing Intention
顾客抱怨行为与重购意愿的logistic回归分析
18.
The Impact of Customer’s Loss and Emotion on Recovery Expectation and Complaining Intention under the Service Failure Circumstancevice Failure Circumstance;
服务失败情境下顾客损失、情绪对补救预期和顾客抱怨倾向的影响