1.
The Design and Implement of College Library s Digital Reference Services System;
高校图书馆数字参考咨询服务系统设计与实现
2.
Analysis and Design of Digital Reference Services System in Library;
图书馆数字参考咨询服务系统分析与设计
3.
The Design on Virtual Reference Services System of Weapons Techonology Document Platform
兵器科技文献平台虚拟参考咨询服务系统设计
4.
Research on Digital Library Reference Service System
数字图书馆参考咨询服务系统分析研究
5.
Inquire into the Construction of Digital Reference and Consultation Service
高校图书馆数字参考咨询服务系统探析
6.
The Construction of Co1laborative Digital Reference Services(CDRS) for Chinese College Libraries
全国高校图书馆合作式参考咨询服务系统的构建
7.
On Establishing the Users’ Feedback Platform in the Digital Reference Service System
数字参考咨询服务系统用户反馈平台建立实践探究
8.
On the Choice of the System and Service Model of Digital Reference;
数字参考咨询系统及服务模式的选择研究
9.
Current Status of Virtual Reference Consultation Service and System Construction in Library;
图书馆虚拟参考咨询服务现状及系统建设
10.
CONSTRUCTION OF KNOWLEDGE ORGANIZATION SYSTEM IN REFERENCE AND INFORMATION SERVICE
论参考咨询服务的知识组织体系构建
11.
Design and Application of Management System of Virtual Reference Service Based on ITIL
基于ITIL虚拟参考咨询服务管理系统的设计与应用
12.
Discussion on the Promotion of the Consultation Service Quality of the Union Reference Services Net
对提高联合参考咨询网咨询服务质量的思考
13.
Study on Evaluation of Quality for Digital Reference Service;
数字参考咨询服务质量的评价体系研究
14.
Study on Evaluation of Quality for Digital Reference Services in Library;
图书馆数字参考咨询服务质量评价体系研究
15.
Research on reference consultation service system based on knowledge management;
基于知识管理的参考咨询服务体系研究
16.
Study on Quality Control System of Digital Reference Service
数字参考咨询服务的质量控制体系研究
17.
Application of Customer Relationship Management in University Library Reference Service
客户关系管理在图书馆参考咨询服务中的应用
18.
Analysis on the Services of Reference and Consultation Provided by the University Libraries to Their Clienteles
高校图书馆参考咨询服务与用户群体关系分析