1.
					
							Research on Model of OCSI;
						 
					
					
						
						 
					
					
						组织顾客满意度测评指数模型的研究
					2.
					
							Horizontal Organazition: Customer - oriented Firm Structure;
						 
					
					
						
						 
					
					
						水平组织:以顾客为导向的组织结构
					3.
					
							Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
						
						
						组织依存于顾客。因此,组织应当理解顾客当前和未来的需求,满足顾客要求并争取超越顾客期望。
					4.
					
							The organization shall determine and implement effective arrangements for communicating with customers in relation to customer feedback, including customer complaints.
						
						
						组织应确定顾客反馈包括顾客投诉并实施与顾客沟通的有效安排.
					5.
					
							A Study on Customer Value Based on Organization Element and Organization Capacity;
						 
					
					
						
						 
					
					
						组织要素、组织能力视角下的顾客价值研究
					6.
					
							to ensure focus on customer requirements throughout the organization;
						 
					
					
						
						 
					
					
						确保整个组织关注顾客要求;
					7.
					
							The organization or its customer intends to perform verification at the supplier's premises.
						
						
						组织或顾客拟在供方的现场实施验证.
					8.
					
							Employee Value and Customer Value: from A Hyperorganization Perspective;
						 
					
					
						
						 
					
					
						超组织视角下的员工价值与顾客价值
					9.
					
							Toward Customer Complaints: Service Recovery and Organizational Learning;
						 
					
					
						
						 
					
					
						面向顾客投诉:服务补救和组织学习
					10.
					
							Analysis of Promoting Customer Satisfaction Through Cooperation in the Supply Chain
						 
					
					
						
						 
					
					
						供应链组织合作提升顾客满意度分析
					11.
					
							The organization shall exercise care with customer property while it is under the organization's control being used by the organization.
						
						
						组织应爱护在组织控制下活组织使用的顾客财产。
					12.
					
							The organization shall exercise care with customer property while it is under the organization's control or being used by the organization.
						
						
						组织应爱护在组织控制下或组织使用的顾客的财产.
					13.
					
							Second-party audits are conducted by customers of the organization or by other persons on behalf of the customer.
						
						
						第二方审核由组织的顾客或由其他人以顾客的名义进行。
					14.
					
							Customer requirements may be specified contractually by the customer or may be determined by the organization itself.
						
						
						顾客要求可以由顾客以合同方式规定或由组织自己确定。
					15.
					
							Customer Service Pattern Options and Customer Service Organizations;
						 
					
					
						
						 
					
					
						顾客服务模式选择及顾客服务组织匹配问题的研究
					16.
					
							A Study on the Relations among the Corporate Identity of Web-shop, Customer Satisfaction and Customer Loyalty
						
						
						网络商店组织形象、顾客满意与顾客忠诚的关系研究
					17.
					
							Where the customer provides no documented statement of requirement, the customer requirements shall be confirmed by the organization before acceptance.
						
						
						若顾客提供的要求没有形成文件,组织在接受顾客要求前应对顾客要求进行确认。
					18.
					
							Acceptance criteria shall be defined by the organization and, where required, approved by the customer.
						
						
						接收准则应由组织规定必要时由顾客批准.