1.
Factors Exploration and Model Building-up of Online Shopping Loyalty;

网络顾客忠诚的影响因素与模型研究
2.
An Empirical Study on Online Customer Loyalty Based on Switching Cost

基于转换成本的网络顾客忠诚实证研究
3.
How to Maintain Customer Loyalty in the Information Age;

饭店如何赢得网络信息时代的顾客忠诚
4.
Influence mechanism of web service quality on customer loyalty in B2C environment

B2C环境下网络服务质量对顾客忠诚的影响机理
5.
A Study on the Relations among the Corporate Identity of Web-shop, Customer Satisfaction and Customer Loyalty
网络商店组织形象、顾客满意与顾客忠诚的关系研究
6.
A Study on Logistics Service Quality and Its Relationship with Customer Loyalty of B2C Internet Store;
B2C网络商店物流服务质量及其与顾客忠诚的关系研究
7.
An Empirical Study of Factors Influencing B2C Web-Site Loyalty;

B2C网站顾客忠诚影响因素实证分析
8.
Antecedents of Customer Loyalty of Personal Internet Banking

个人网上银行顾客忠诚影响因素研究
9.
Research on the Customer Loyalty of CNC s Customer Service;

中国网通集团客户服务的顾客忠诚度研究
10.
Study on Customer Loyalty Based on Structured Neural Networks;

基于结构化神经网络的客户忠诚研究
11.
Research on Customer Loyalty Based on Bayesian Network Approach

基于贝叶斯网络方法的客户忠诚研究
12.
Comparative Study of Choice Set Based on Multi-loyal and Uni-loyal Customers

多忠诚顾客与单一忠诚顾客选择集的比较
13.
A Study on the Impact of Psychological Contract Fulfillment on E-Loyalty;

心理契约满足对网上顾客忠诚影响的研究
14.
Effects of Relationship Value on Customer Loyalty under Internet Environment

互联网环境下关系价值对顾客忠诚的影响研究
15.
The Impact of Relationship Benefits on Customer Loyalty in Internet Environments

互联网环境下关系利益对顾客忠诚的影响研究
16.
Measuring Online Brokerage Customer Perceived e-Service Quality and Study on Relationship with Customer Loyalty;
网上证券交易顾客感知e-服务质量评价及顾客忠诚关系研究
17.
Study on Customers Characteristic Based on Customer Satisfaction and Loyalty;

基于顾客满意和忠诚的顾客特征研究
18.
The Effect of Customer Complain Treatment on Customer Loyalty;

顾客直接抱怨处理对顾客忠诚的影响