1.
On the Statistical Analysis of Customer's Perceived Fairness under the Situation of Service Consumption
服务消费中顾客公平感知公平性统计分析
2.
Justice-based Service Recovery Strategies: An Extension Approach;
基于顾客公平感知的可拓服务补救策略研究
3.
Customer (in) Justice and Employee's Emotion Work: The Mediation Effect of Emotion
顾客公平与员工情绪工作：情绪的中介作用
4.
A Study of Values Effect on Customers Justice Perception in the Process of Service Recovery;
文化价值观对服务补救过程中顾客公平感知的影响研究
5.
Research on Price Discrimination of Revenue Management in Restaurants --Questionnaire Based on Perceived Fairness Evaluation from Customers;
餐厅收益管理的差别定价策略研究——基于对顾客公平度感知的调查
6.
A Research on Justice-based Service Recovery Strategies;
服务企业的失误补救策略——基于医疗行业顾客公平感知视角
7.
The Effect of Customer Justice Perception on Customer Citizenship Behavior
顾客感知的服务公平性对顾客公民行为的影响研究
8.
Fair Buying and selling wins the patronage of customers for our shop.
公平交易为本店赢得顾客。
9.
That salesman deals fairly with his customers.
那个销售员与顾客做生意很公平。
10.
Justice Service of Travel Agency Can Enhance the Customers Satisfactory Degree;
做好旅行社公平服务,提高顾客满意感
11.
The OFT will also examine customer satisfaction.
公平交易办公室也会调查顾客的满意度。
12.
An Empirical Study on the Impact of Customer Perceived Justice on Service Recovery Effects;
顾客感知公平对服务补救效果影响的实证研究
13.
The Effects of Relationship Quality on Customer Perceived Justice and Bheavioral Intention;
关系品质对顾客知觉公平及行为意向的影响
14.
Causal Attributions and Customers Perceived Service Justice: An Empirical Study of Service Failure;
服务失误归因与顾客感知的公平性关系研究
15.
The Impact of Service Fairness and Consumption Emotions on Customer Relationships in the Context of Service Recovery;
补救服务公平性对顾客与企业关系的影响
16.
Relationship between Service Justice and Customer Citizenship Behavior--An Empirical Study in Online Service Setting;
顾客感知的服务公平性与顾客公民行为关系研究——基于网络服务环境的实证调研
17.
The Empirical Testing of the Relationship between Customer Complaint Satisfaction and Customer Loyalty Based on the Justice Theory;
基于公平理论的顾客抱怨处理满意度与顾客忠诚之间关系的实证研究
18.
Research into Factors Influencing Customers Satisfaction with Service Trades;
服务型行业顾客满意度影响因素研究——顾客控制力感知和服务公平感知