1.
The Effect of Customer Justice Perception on Customer Citizenship Behavior
顾客感知的服务公平性对顾客公民行为的影响研究
2.
Relationship between Service Justice and Customer Citizenship Behavior--An Empirical Study in Online Service Setting;
顾客感知的服务公平性与顾客公民行为关系研究——基于网络服务环境的实证调研
3.
Causal Attributions and Customers Perceived Service Justice: An Empirical Study of Service Failure;
服务失误归因与顾客感知的公平性关系研究
4.
On the Statistical Analysis of Customer's Perceived Fairness under the Situation of Service Consumption
服务消费中顾客公平感知公平性统计分析
5.
Impact on Customers′ Satisfaction to Customers′ Service Justice Perception: A Study on Different Queue Configuration;
不同排队方式顾客感知服务公平性对满意感的影响
6.
An Empirical Study on the Impact of Customer Perceived Justice on Service Recovery Effects;
顾客感知公平对服务补救效果影响的实证研究
7.
Justice-based Service Recovery Strategies: An Extension Approach;
基于顾客公平感知的可拓服务补救策略研究
8.
The Empirical Study on Repurchase Intention Influenced by Service Justice and Perceived Value
服务公平性与顾客感知价值对重复购买意向影响之实证研究
9.
An Empirical Study on Service Recovery Expectation and Customer Satisfaction Based on Perceived Justice
基于感知公平的服务补救期望及顾客满意度的实证研究
10.
A Study of Values Effect on Customers Justice Perception in the Process of Service Recovery;
文化价值观对服务补救过程中顾客公平感知的影响研究
11.
A Research on Justice-based Service Recovery Strategies;
服务企业的失误补救策略——基于医疗行业顾客公平感知视角
12.
Customers' Perception of Unfair Incidents in Tourist Services--Based on the Analysis of Critical Incident Technique
顾客感知的旅游服务不公平事件研究——基于关键事件分析法
13.
Customer Service Activity and the Improving of Customer Perceived Value;
顾客服务活动与顾客感知价值的提高
14.
Research into Factors Influencing Customers Satisfaction with Service Trades;
服务型行业顾客满意度影响因素研究——顾客控制力感知和服务公平感知
15.
Study of Logistics Service Performance Level Based on Customer Perception and Competence
基于企业能力与顾客感知的物流服务水平研究
16.
Justice Service of Travel Agency Can Enhance the Customers Satisfactory Degree;
做好旅行社公平服务,提高顾客满意感
17.
An Investigation of the Relationship between Customer Perception of Service Quality and Customer Value;
顾客感知的服务质量与顾客价值关系的研究
18.
Effects of Customers Perception of Service Personnel Power on Customer Participation;
顾客感知的服务员工权力对顾客参与的影响