1.
A Design of Call Center Based on Centrilization and Implementation of IVR;

集中化呼叫中心设计及IVR的实施
2.
The Application of Call Center in Cross-selling of Insurance Industry

呼叫中心在保险业交叉销售中的应用
3.
DESIGN AND APPLICATION OF CALL CENTER IN IC CARD MANAGEMENT SYSTEM

非接触式IC卡系统中呼叫中心的设计
4.
Impact of evolutionary call center market on paging enterprises;

呼叫中心市场的演进对寻呼企业的影响
5.
The Research and Implementation of Gatekeeper and Auto Call Distributor in Call Cener System;
呼叫中心中网守和自动呼叫分配器的研究与实现
6.
The Design of YAEP Co. s Call Center;

95598电力客户呼叫中心系统设计研究
7.
The Optimization and Improvement of EMSN in Hisunsray Call Center;

EMSN呼叫中心平台的优化和改进
8.
Call Center Design and Implement Based CTI;

基于CTI技术的呼叫中心的设计与实现
9.
Design and Implementation of the Unicall Call Centre eLearning Subsystem;

Unicall呼叫中心eLearning子系统的设计与实现
10.
Research on the Modern Call Center System Technology of Railway Passenger Transportation;

铁路客运现代呼叫中心系统技术研究
11.
Design and Implementation of IPCCS Call-Center Application Server;

IP呼叫中心应用服务器的设计与实现
12.
Study and Design of the Teaching Call Center Based on CTI Technology;

基于CTI的教学呼叫中心研究与设计
13.
The Solution of Call Center Based on Soft Switch;

基于软交换技术的呼叫中心解决方案
14.
Design and Implementation of SIPCCS Call-Center Control Server;

SIPCCS呼叫中心控制服务器的设计与实现
15.
Research on New Generation Call Center System Based on XML;

基于XML的新一代呼叫中心系统的研究
16.
The Research to Operation Management of Outsourcing Call Center A Corporation;

外包呼叫中心A公司的运营管理研究
17.
Design of Database of CRM System Based on Call Center;

基于呼叫中心CRM系统的数据库设计
18.
Research of Data Mining of CRM System Based on Call Center;

基于呼叫中心CRM系统的数据挖掘研究