1.
					
							A Design of Call Center Based on Centrilization and Implementation of IVR;
						
					
					
						
						
					
					
						集中化呼叫中心设计及IVR的实施
					2.
					
							The Application of Call Center in Cross-selling of Insurance Industry
						
					
					
						
						
					
					
						呼叫中心在保险业交叉销售中的应用
					3.
					
							DESIGN AND APPLICATION OF CALL CENTER IN IC CARD MANAGEMENT SYSTEM
						
					
					
						
						
					
					
						非接触式IC卡系统中呼叫中心的设计
					4.
					
							Impact of evolutionary call center market on paging enterprises;
						
					
					
						
						
					
					
						呼叫中心市场的演进对寻呼企业的影响
					5.
					
							The Research and Implementation of Gatekeeper and Auto Call Distributor in Call Cener System;
						
						
						呼叫中心中网守和自动呼叫分配器的研究与实现
					6.
					
							The Design of YAEP Co. s Call Center;
						
					
					
						
						
					
					
						95598电力客户呼叫中心系统设计研究
					7.
					
							The Optimization and Improvement of EMSN in Hisunsray Call Center;
						
					
					
						
						
					
					
						EMSN呼叫中心平台的优化和改进
					8.
					
							Call Center Design and Implement Based CTI;
						
					
					
						
						
					
					
						基于CTI技术的呼叫中心的设计与实现
					9.
					
							Design and Implementation of the Unicall Call Centre eLearning Subsystem;
						
					
					
						
						
					
					
						Unicall呼叫中心eLearning子系统的设计与实现
					10.
					
							Research on the Modern Call Center System Technology of Railway Passenger Transportation;
						
					
					
						
						
					
					
						铁路客运现代呼叫中心系统技术研究
					11.
					
							Design and Implementation of IPCCS Call-Center Application Server;
						
					
					
						
						
					
					
						IP呼叫中心应用服务器的设计与实现
					12.
					
							Study and Design of the Teaching Call Center Based on CTI Technology;
						
					
					
						
						
					
					
						基于CTI的教学呼叫中心研究与设计
					13.
					
							The Solution of Call Center Based on Soft Switch;
						
					
					
						
						
					
					
						基于软交换技术的呼叫中心解决方案
					14.
					
							Design and Implementation of SIPCCS Call-Center Control Server;
						
					
					
						
						
					
					
						SIPCCS呼叫中心控制服务器的设计与实现
					15.
					
							Research on New Generation Call Center System Based on XML;
						
					
					
						
						
					
					
						基于XML的新一代呼叫中心系统的研究
					16.
					
							The Research to Operation Management of Outsourcing Call Center A Corporation;
						
					
					
						
						
					
					
						外包呼叫中心A公司的运营管理研究
					17.
					
							Design of Database of CRM System Based on Call Center;
						
					
					
						
						
					
					
						基于呼叫中心CRM系统的数据库设计
					18.
					
							Research of Data Mining of CRM System Based on Call Center;
						
					
					
						
						
					
					
						基于呼叫中心CRM系统的数据挖掘研究