1.
Study on the Conceptual Model of‘User Perceptive Service Quality of Library Reference Website'
“用户可感知数字参考咨询服务质量”概念模型的研究
2.
The Research on the Quality Standards for Assessing Digital Reference Services upon User’s Opinion
数字参考咨询服务质量的用户评价指标与方法研究
3.
Choice of Information Needs of Library Users--Digital Reference Consultation Service
图书馆用户信息需求的选择——数字参考咨询服务
4.
Study on Pattern and Quality Evaluation of Digital Reference Service;
数字参考咨询服务模式与质量评价研究
5.
Study on Evaluation of Quality for Digital Reference Service;
数字参考咨询服务质量的评价体系研究
6.
The Study of Quality Control of Cooperative Digital Reference Service;
合作式数字参考咨询服务的质量控制研究
7.
Study on Evaluation of Quality for Digital Reference Services in Library;
图书馆数字参考咨询服务质量评价体系研究
8.
Study on Quality Control System of Digital Reference Service
数字参考咨询服务的质量控制体系研究
9.
The research on SMLC model of the service quality of digital reference librarians
数字参考咨询馆员服务质量的SMLC模式研究
10.
The Structure of Criterion System for Quality Evaluation of Digital Consultation Service
数字参考咨询服务质量评估指标体系的构建
11.
The Digital Reference Service Quality Evaluation Index System
数字参考咨询服务质量评价指标体系研究
12.
Research on Organization and Quality Control of Digital Consultation Service
数字参考咨询服务的组织与质量控制研究
13.
The Conception of Digital Reference Service Platform with Users' Participating
图书馆用户参与型数字参考咨询服务平台的初步构想
14.
On Establishing the Users’ Feedback Platform in the Digital Reference Service System
数字参考咨询服务系统用户反馈平台建立实践探究
15.
Collaborative Digital Reference Service Based on the Knowledge Management Frame
基于知识管理框架的合作数字参考咨询服务
16.
Research on Management of Digital Reference Services Based on Knowledge Shared
基于知识共有的数字参考咨询服务管理研究
17.
A Probe into the Problems Concerning Intellectual Property in Service of Digital Reference and Consultancy
数字参考咨询服务中的知识产权问题探析
18.
Reseach on Digital Reference Advisory Service
基于数字参考咨询服务的研究与思考