3) customer complaint satisfaction
顾客抱怨处理满意度
1.
This paper examines the relationship between customer complaint satisfaction and customer loyalty based on justice theory in the context of mobile communication service industry.
以移动通讯服务业为背景,在公平理论的基础上对顾客抱怨处理满意度和顾客忠诚之间的关系进行了实证研究。
5) consumer complaint
顾客抱怨
1.
A Study on the Influence of Personality and Motivation in Channel Choice of Internet Consumer Complaints;
个性、动机对网络顾客抱怨渠道选择的影响研究
6) customer complaint
顾客抱怨
1.
A Study on the Relationship of Customer Complaints Behaviors, Satisfaction and Loyalty;
顾客抱怨行为与顾客满意度、顾客忠诚的关联性研究
2.
If a corporation can properly handle customer complaint,the customer will be more loyal;but if it does nothing or improperly handles customer complaint,the customer will run off rapidly.
顾客抱怨是一部分或全部由于购买商品或服务而感到的满意引起的顾客的一系列多重反应,它是顾客不满意的信号,也是顾客即将流失的征兆。
3.
However,customer complaints will inevitably asise in the process of hotel management.
但在酒店经营过程中,不可避免的出现顾客抱怨现象。
补充资料：抱怨
心中不满，数说别人不对；埋怨：做错事只能怪自己，不能～别人。
说明：补充资料仅用于学习参考，请勿用于其它任何用途。
参考词条